I want to be alone (by two metres)

When the recent government directives about social distancing began, my immediate thoughts were that they would be quite easy to adhere to. My wife will tell you that at parties and events I frequently disappear. I will usually drift outside to get some fresh air and then come in once the smokers arrive to get their version of fresh air (and negate mine). 

I have always had an instinct, almost certainly acquired from my father, that when I see a crowd I go in the opposite direction. I’m not a leader wanting the masses to follow me and neither am I a sheep, wishing to keep up with the crowd. In the words of Marlene Dietrich, I (usually) want to be alone.*

Image

Marlene Dietrich by Don English, c.1932 // Freddie Mercury by Mick Rock, c.1973. Permission not sought, so shoot me.

Anyone who has read my intro to these pages will know that I see myself as an observer rather than a participant. My rock music idols were David Bowie and Freddie Mercury and if you read almost any of the former’s lyrics and watched that (5/10) Bohemian Rhapsody film, you’ll understand that these people legitimised (in my mind) the position of being on the fringe. They were both clearly ‘different’ and I related to that difference.

Without too much inspection, we can see that many scientific and artistic successes have had similar outside-looking-in traits; Modigliani, Van Gogh, Lionel Messi, Georg Eliot, Alan Turing, Tracey Emin,  etc…  An obvious observation is that to concentrate, focus, test, re-test and submit, you have to be removed from distractions and distractions at their deepest, can include everything.

Hands-up. I have never been able to look away from distractions. In fact, it’s been the opposite, I find distractions magnetic and stimulating. When some 30++ years ago I took a degree in Literature, I was so distracted towards painted art that I think I learned as much about that as I did about novels, poetry and plays. ‘Sigh’, if only we still had dinner parties  where I could show-off …

Social distancing is not proving easy. I have been scolded several times by my wife when we have been on a walk and I careened too close to another person. One telling-off is enough to get the penny to drop and for me to bring the 2, or is it 3? Metre rule to the front of my mind. And this is the nub, we need to make social distancing our primary thought when we go out and yet it is counter intuitive because it relegates everything else.

I don’t love crowds, but equally, I do like swapping a smile or a greeting with a person in the park. Many of us do and we have all heard stories about how people have become friends because their dogs bonded on the daily walk. Humans and other animals are largely social and physical distancing means we cannot on a psychoanimalistic level smell each other, and that’s what makes it difficult. It toys with our primal senses.

Talking of sensory curtailment, I went for a 4km run this morning. The other people (mainly runners) kept their distances. We were trading body and eye language; ‘I’ll go left, so you too go left’, and it worked except for one person. This is person is known to me already and is on the Autism Spectrum. They are younger and faster and overtook me. Twice! Each time I was lapped they came too close but I couldn’t get indignant because I know they have spacial awareness challenges.  

This is a weird and colourful time. We are in Spring with trees in blossom uncurling their leaves. There’s an abundance of shades of green and flowers and birds. Even the worms are a welcome sight and their greasy stirrings confirm the earth is alive churning out newness.

However, this year and these nights differ from all others because we cannot look at the rebirth (Re-nato btw) we need to contemplate physical spaces and be patient with people who do not quite get it. Just share smiles and distanced greetings.

Remember; avoid breathing in or out and you’ll be fine. 

*Wanting to be alone, is a luxury offered to those who like me, are not alone. Millions of people are alone and do not benefit from that status. I am aware of my privilege and am grateful for it. 

Thomas has Cooked his goose

The collapse of Thomas Cook is the culmination of a long running series of events. Many hard working and well-meaning individuals have lost their jobs and their clients have lost money and well deserved holidays. It was predicted many years ago by travel industry luminaries, yet nobody had the will or expertise to deal with it.

Over the years, people have invested in the heritage of Thomas Cook without efficiently examining its present and/or future performances. Thomas Cook’s investors bought into it not because of its attributes but because of its reputation and vast (deluded?) client database. ‘The collapse of Thomas Cook’ will become the topic for many business studies’ dissertations. The kaleidoscope of errors covers all areas of management and for students looking for examples of ‘bad this and disastrous that’, it is truly fertile ground. I have been in the travel industry for over 40 years and have had occasional dealings with the company. The random observations that follow are simply personal, truthful reflections. I’m neither mourning nor gloating, just sharing what I saw.

Wax your feathers keep away from the Sun, he might give energy but he’s the one who’ll melt your dreams should you fly too close and bread in your hand will end up as toast

In 2011, a senior TUI manager told me that they could ‘finish Cooks off’ whenever they wanted. Some three years later and after another massive bail out, the same person told me they no longer needed to wield the sword of Damocles because Cooks were still on the same suicidal path and the new money was not going towards changing their business, just juggling debts and lining pockets. They took the money and stood still. Of course, cash was spent on a new logo and no doubt some wonderful think tank weekends for their executives in glamorous places but it would have been the same under performers that had always sought comfort by thinking well and truly inside the box.

Throughout 2015 and 2016 I was on a travel industry education committee tasked with developing vocational training. Cooks was represented by three managers. During a coffee break, I was talking to a director of a major Cooks’ rival whom I also knew through my work in education. They told me that Cooks’ presence was somewhat arbitrary because their influence on the group was now so weak and their attitude so inward looking that the other delegates conversed with them only out of politeness.

This drastically contrasts with my interactions with Cooks in the 1980s and 90s. During this period they were a wonderful client of mine. My business is a specialist hotel finder, particularly of Italian hotels. Italy was such a key destination that the Cooks’ Piccadilly office had a dedicated Italy desk and happily they gave us a lot of business. This meant that at least once a week I would stroll from our HQ in Regents Street to Piccadilly to deliver the clients’ travel documents. I remember there was always a feeling of arriving somewhere special and it was a privilege to go through their doors. The interior was modern (for the time) with banks of booking agents behind their airport style desks. Yet the Italy area was away from this functional zone and comprised two large dark mahogany desks. The visitor could sit in a green leather Chesterfield and with a true travel expert, go through their travel arrangements as if they were planning a 19th Centuryesque Grand Tour. Style and substance coexisted and it was still impressive.

This genteel corner of tradition however was on the wane. Even by the mid 80s IT had taken a firm, claws-first grip into the under SPF protected skin of the travel industry. Mr Cook had brought discovery to the kind of people who wanted adventure with comfort. The attraction in early tourism was cerebral and cultural with a safe pioneering feel. Cooks the company had every opportunity to maintain this niche but the myopic management opted to go big and inevitably bad. I am sure that many of their latter day clients that went on cultural tours still enjoyed them but the reality is that there are so many excellent specialists in this field, Cooks won’t be missed. Equally the bucket and spade end of things won’t really miss them either. Cooks was among those that helped regular people discover the thrill of leisure travel and to create a kind of travellers’ democracy. However, the IT mobsters have made it oh so easy for people to fly to the sun that they no longer need Cooks to be their Icarus.

An originator has melted its wings and finally crashed. The short term outcome is repatriation and chaos, the long term outcome will be less choice for consumers and a hike in prices. Book direct by all means, but remember you’re one step nearer the flame and there’s nobody there to shield you.

Photo; Jacob Peter Gowy (c 1615-1661), The Fall of Icarus (1635-7), oil on canvas, 195 x 180 cm, Museo del Prado, Madrid. Wikimedia Commons

Rivoli Part 1: Cobbles, balconies and Aperol Spritz.

Rivoli has intrigued me for over 25 years. Having frequently travelled the westbound road from Torino in North Western Italy to the French border at Montgenèvre, I had always noted the castle on the hill to the left and wondered why nobody had ever suggested a detour there.

I was watching a TV programme about contemporary artist Olafur Eliasson (Miracles of Rare Device https://www.bbc.co.uk/programmes/m00077pm) and my ears pricked up when they showed a brief interview with Marcella Beccaria, the Chief Curator and Curator of Collections at Castello di Rivoli Museo d’Arte Contemporanea. At once I knew that the castle was not another rural location trying to trap a few tourists, but in fact an internationally known and credible centre of present day art. The lot was cast; I was going there no matter what.

My plane landed in the early August heat. As the passengers walked across the baked 16.30 tarmac, the involuntary inhalation of fuel and tar assaulted my nostrils. I half expected to see some form of vapour but the fumes remained invisible and I stepped with relief through the automatic doors towards the air conditioned indoors and passport control.

Reunited with my luggage, I drove the hire car towards the tangenziale (ring road) and the zone where the sun would eventually be setting.

The first opportunity to tick a longstanding box presented itself in the form of a road sign; ‘Juventus Stadium’. Although I had long since lost interest in the antics of a football club that cheated by doping its players and dodgy financial dealings, I was so enjoying my free time that I knew a detour could be worthwhile. It was entirely on route and as I was only driving 26 Km that evening, I had no obligations to fear being late for. Time, precious time was my own and I was free.

After veering off the main road I followed a winding supermarket style car park track to the stadium and parked in a side road by J Medical, the club’s health centre. The area was easily accessed and the largeness of the low white and wide structure was counterbalanced by the lack of people and traffic around it. Perfection; no cars and no people. I locked the car, ensuring nothing of value was on view, and walked to the stadium entrance. At this point about 20 people reappeared from the main door. Dressed in a variety of soccer jerseys (mainly the 2 big Spanish teams) they spilled onto the concourse having completed the last stadium tour of the day. As the tours were over, I opted to look around the club store instead. I’m not averse to collecting football shirts but €100+ for the 2019-2020 home team shirt with ‘Ronaldo’ across the shoulders caused me to sound my derision aloud with an uncontrolled snort. Rolling my eyes and tutting, I returned to my car.

I arrived at the Hotel Rivoli soon after. The property was easy to find as it is between the motorway and the historic town. It’s a large red brick structure set within an impressive car and coach park. I’ve worked in tourism all my career and do not have a problem with big utilitarian places so long as they function properly. This property was fine. The receptionist knew my name before I told him who I was. This impressed me because it showed he had invested time in looking at the arrivals list. He even spoke to me in English which was not something I particularly wanted (I like to assume a full Italian identity when I’m there) but again this showed he was interested in the guests and keen to communicate. My room was simple but fine. The window offered a long view of the Alps and the Piemontese countryside. Nearer the hotel I could see the gardens were tidy and surprisingly green. To the side, a small water park with its bold red, blue and yellow slides demonstrated that greater Rivoli offers more than just a convenient stop-off place but family activities too.

Armed with a map (Millennials NB, it’s a paper version of Google Maps and paper is what people used to write on before we had screens). I walked out of the hotel’s rear gate and ambled for 2 km to Rivoli’s centre. The route was quiet and safe. I passed playgrounds, a closed-for-summer school and an imposing Jehova’s witness centre. As I approached the central zone I found myself walking past very normal Italian post-war apartment blocks. The street level was occupied by all the usual suspects; bakers, butchers, green grocers and more than enough hairdressers and a barber’s shop. The buildings may have been standard fair, but their balconies intrigued me. Some of the wrought metal looked like 1960’s pin people doing a square dance while others curled where they could in an effort to add baroque to the utilitarian structure.

Much of the town was closed or closing for the mid-summer week and as I arrived in Piazza Martiri Della Libertà, I could see that it was a lively community focal point at any other time during the year but this. Having worked up a thirst, I knew beyond doubt that I had earned a drink. The Caffè Consueto (https://www.facebook.com/pg/Caff%C3%A8-Consueto-1397695793595899/about/?ref=page_internal)

occupies the corner of the square. Its glass front and side allowed internal movements to be seen from the exterior. From across the square I could see pastries, triple layered tramezzini (sandwiches) and an array of coloured bottles upright on the tiered glass shelving. I sat at a small table on the outside without a firm idea of what I wanted until the server suggested an Aperol Spritz. I accepted immediately. Now I know it has become a bit too popular in recent years and does not make the imbiber look particularly sophisticated, but the A.S. is a marvellous aperitivo designed to be taken BEFORE dining. Its flavours blend to stimulate appetite. It is culturally and morally wrong to consume it after dinner. The kind of thing a tourist would do. This rather large drink was certainly ‘pre’, my as yet unplanned dinner and therefore acceptable and besides, the three middle aged women on the next table were sipping Aperol too so I drank mine knowing I didn’t appear to be a foreigner. What did make me look like an out-of-towner however, was the surprise on my face when the waitress brought me a platter of food. I had expected some crisps or bread sticks, but the selection of meats, cheese and pizza brought about a childlike delight. When the €8 bill came, I was just sober enough (I’m not a big drinker) to calculate that I could comfortably and economically live in this bar. I left a €10 note on the table and swanned off feeling magnanimous albeit slightly wobbly.

I was sated and relaxed and ready for my Castle adventure the next day.

I can remember standing by the wall

SIENA Ren Photo

…which was some 20 metres in front of me. As I had been in front of hundreds of  other Renaissance walls over the last 30+ years, the tour guide’s explanation was rather easy to switch off to. She knew her stuff and dispatched her lines with passion but the fact that I had been travelling for a whole day and it was now late evening meant I was not open to learning new material.

That was until I heard her comment that this mural was created almost 700 years ago. The sheer old age of the massive painted wall struck me much more than the work itself. That is not to say that the painting lacked impact but it was the realisation of its ancientness that really impressed me. I stared at the expanse and imagined a team of committed young artists (presumably all men) perched high up on wobbly ladders and wielding heavy brushes in cold damp winters and hot sweaty summers. Each one would have had the mind set of an intern doing his best to impress the maestro and would have been exuding a deep concentration. And like an intern, the artists probably suffered from the nagging fear that this was the proverbial ’it’, their career apex and that the next gig was not guaranteed because other hopeful apprentices were coming through the ranks and would be the next in line to be underpaid.

Another realisation was the absolute attention to detail that the artist and his team would have invested in creating and interpreting the picture. Being a very large piece, the translation from say an A3 sketch to something around 10 meters tall would have been a labour of complex (what we now call) logistics. The artists were clearly technically adept at drawing and painting on ‘normal’ sized canvases, but to magnify the effort to around 30 times the regular size must have been a serious challenge.

I found myself wondering what motivated artists to take on such colossal and difficult projects? I suppose the main creator would have enjoyed a decent pay out from his client which would have been the city council (as in this case), a wealthy benefactor or the church, but I don’t think people became artists to make big money. The motivation would I suspect have been from faith, both religious as in most Renaissance paintings and in their own artistic journey.

It’s hard for me to relate to religious faith because I have no compelling beliefs of my own, but when I consider that the artists of the period could not express themselves other than through formal topics I am rather envious that they could conjure up inspiration, even if it was based on what I consider to be a stifling and obligatory (religious) premise.

In this, the 21st Century we see ourselves, in the west at any rate, as having a free access to expression. I can write this blog and although some people may criticise it (not that I allow any comments) I won’t be imprisoned for it. I wonder though how helpful this liberal backdrop actually is. If people created valid works of art under the constraints of religion and politics how valid is freedom of expression in the creative context? The present seems to throw up so many mercenary artists that go for the money that I wonder if freedom is the bed fellow of cynicism.

damien-hirst
A modern day so called artist channelling his inner Jackson Pollock in a literal way. 

 

 

 

 

 

Top picture: Il Guidoriccio da Fogliano, rifacimento quattrocentesco di un originale di Simone Martini (1330) Siena, Italy

Damien Hirst photo: https://www.designboom.com/art/damien-hirst-winning-caption-first-instagram-competition-veil-paintings-08-18-2018/

 

 

 

 

 

 

 

“Take my good side”

 

‘Social Media,’ (now there’s oxymoron) is becoming an increasing concern, especially but not exclusively for parents and could be more anti-social than social.

The BBC reported on 4th January http://www.bbc.co.uk/news/uk-42563173 Schools should play a bigger role in preparing children for social media’s emotional demands as they move from primary to secondary school, England’s children’s commissioner says. Anne Longfield said she was worried many pupils at that stage became anxious about their identity and craved likes and comments for validation. Her study said children aged eight to 12 found it hard to manage the impact. SWEET JANE BLOG-SELFIDGES ADVERT

Although my instinct is to slaughter everything ‘internet’ I suppose I shall have to be a bit more objective because however much one might wish to pull the plug I, like so many other people am pretty much connected all the time. Damn it, I even have some SMART home devices plus the ability to see what an elderly live-alone relative is up to. Not only can I be spied upon but I can spy on and stalk.

Investigations have begun into the impact of social media on the nation’s youth but what about the adults and are there differences in our respective uses and effects of social media?

 

Adults tend to worry about their children. This is matched by children not being concerned about their adults. (This is probably morally correct, young children should not have to worry about their parents, there’s plenty of scope for that in the future!)

Children appear fearless when it comes to hitting the keyboard and tapping their screens whereas most adults over 40 are still suspicious about the SEND button (aka Carriage Return) because they know there can be negative impacts from it. Whereas the young will spray out words and images with barely any self-control, most adults will try to self edit. Until, at least, they become addicted to the speed of unconsidered self-expression.

It’s happened to me. Just over a year ago a famous musician died. It wasn’t anyone I valued or admired (his music was to my ears, damp and derivative) but a friend of mine used to perform a tribute act of this singer and I told him on Facebook that now was the time to re-ignite his career. ‘After all’ I LOLLED, ‘you’re better than him anyway’. I was promptly scalded by another person for being insensitive and I immediately scrambled around to delete my comment.

I felt foolish and gauche because in attempting a ‘funny’ I inadvertently showed the world a side of me I didn’t want to display. Like so many others who use FB and its business oriented cousin; Linked In, I try to sculpt a portrait of what I want people to see but it’s so easy to undermine one’s own hard posturing when a moment of spontaneity arrives and obliterates it all. I know some folk really buy into online arguments and trading insults but like in my real life, I really hate confrontation.

I think that people fall into three broad groups.

Group One contains those who rather like President Trump have no compunction in letting their inner rebel teen ejaculate half thought thoughts and angry tantrums. Opinions will land where they will and everyone shall choose how to feel and react. ‘Your problem mate, not mine’.

Group Two includes those like my friend whose online liberal leanings are probably at odds with the lifestyle he has finally achieved in middle age. He really wants to be loved for the good things about him (I’m the same) and knows there are warts and blotches to be masked.

The third group would include people like my father who have a vague idea of what it’s all about but forget there is no privacy and that what you might say from the heart and feels like a private comment to a presence you recognise, can come back and bite you.

Many of us have written diaries. It’s not a new thing and if the plethora of available January-December diary/notebooks is anything to go by, is something that still has a market. Entries in your daily diary are very different from what you might put on a Facebook timeline because they are not private. There’s a freedom of thought that a writer can afford to add to an A5 diary because you do not expect it to be seen by anyone else. When however your writing hits social media, it has the potential to seen and judged far, deep and wide. Forever. diarycover

Once the writer is aware of this, his output becomes very different from that of a private diarist. To start, abbreviations and codes have to go because nobody will understand them. Then, if the writer wants to avoid embarrassment, they are unlikely to reveal deep dark secrets and — much like me — keep away from politics and sex. Instead, what we add to the web it is hoped will reveal ideas that are amusing and thought provoking. What these ideas are does not perhaps matter, so long as they present one’s good side and don’t ruin your public image, that’ll just about do.

 

 

 

Travel Nerves

 

I’m a nervous traveller.

At first glance this is odd because I’ve been travelling alone since I was 8 years old and despite having made tens if not hundreds of work and leisure trips over the years I still get the jitters.

Even odder is that travel is pretty much my destiny. I don’t take astrology at all seriously, yet I am aware that as a Sagittarian, being a traveller is supposedly a trait.

It’s hard to be sure why travel stresses me so much. I like the freedom and experience of going and being elsewhere but certainly as I get older I feel an anxiety about the transit side of things.

Sagittarius
I don’t believe in Star Signs, but here is mine anyway

My suspicion is that having arranged so many trips for clients over the years added to all my own experiences, I am super-aware of the laws of s-d that means something can always go wrong. I recall that in 1992 as I was queueing in Rome airport to go to Sicily when I thought I’d lost my passport. I was by the gate and completely flipped. I had a tantrum/meltdown that rendered me out of control until an army-clad official came up to me and told me to calm down. He asked for permission to frisk me for the missing document and within a few seconds, he found it.

A similar thing once happened at Porto whnervous-234x300en I missed a flight and more recently as I was sauntering through Heathrow T2 I heard my name aloud on the PA system. The shock and horror hit like a bolt. I had thought I was just a few feet from the gate when it dawned that I was walking in 100% the wrong direction. I span on heel and sprinted from the Iberia to the Alitalia zone and made the flight. I could go on as I’ve had more near misses but even now these recollections are making me even more nervous.

All in then, it’s the not being in control that does it for me. I’ll  stop now because the hyperventilating is starting.

Out and In…

Breathe out and in…

 

 

Pic credits:

Sagitarrius: https://www.the-astrology-of-love.com/how-to-attract/a-sagittarius-man/

http://www.arenapersonnel.com/arena-nervous-attending-interviews/

 

Travel Coach Weekend Thought WANTED: Time to Create

Dear Travel Coach

Q. The good news is that my classic-car rental business, that I began during the recession, has done well. The difficulty is that as it has grown, I spend more time being the administrator and less time coming up with new ideas. Also, I get loads of emails requesting internships and money requests from needy charities. I believe in CSR but it’s all too much. How can I address these issues?

Sid, Northampton.

Dear Sid,

A.  It looks like you need a ‘right-hand person’. You will need an assistant that shares your passion and knows everything about the business. This will help in two ways. Firstly when you need to brainstorm and bounce thoughts around, it’s good to do it with someone who reflects your normal self, allowing you to play devil’s advocate. Secondly, you need a trusted person to be able to step in either when you take a well-earned break or if you get run down by the proverbial bus or more likely, a dose of the ‘flu. Invest time in selecting the right person and be prepared also to invest substantially in their wages. You are appointing a professional and not just someone to fill a gap.

Hertz advert

Once your ’emissary-on-earth’ is in place you can shut yourself away and get back to developing schemes, meeting creative talent (designers, web-builders, young tech experts etc). Your team will soon get used to arranging their own lunch breaks, sorting appointments and returning forgotten baby-seats and roof-racks without having to disturb you at all.

Forward non-urgent e-mails to a second, secret (known only to you) mail box that you can look through in your own time. It’s good to support students needing work advice and it’s important to consider the needs of various charities, but do these things on the way home or indeed at any time that you choose.

 

 

If these strategies are designed to show your team where their interaction with you halts, you need to do something that allows you to engage with them too. The best way to achieve this is to hold a weekly scheduled meeting. As always, it needs fixed start and finishing times and has to be structured. Although this may initially feel a little too ‘bossy’, a viable agenda is to allow your staff the chance to ask advice and opinion and for you to answer their queries and to agree their goals and strategies.

Ensure somebody takes notes of what has been agreed and make it clear that there ought to be no reason to revisit what has been said unless there are problems. Remember, the aim here is to empower each person to have total control over what they do, in order for you to be free to do what you want to do. These strategies are for everyone to benefit and that in turn will benefit your business. apple advert

Many artists, creatives and innovators find their idea gets swamped by their business admin – don’t let it happen to yours!

 

 

 

 

 

 

(originally featured in Travel Bulletin’s Travel Coach /Ask Renato-October 2009)

 

 

Photo credits:

Hertz: q=Vintage+cars&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjCjJPtnurTAhVnLMAKHdwNAYgQ_AUICigB&biw=1094&bih=487#tbm=isch&q=Vintage+car+rental+advert&imgrc=d5EyWNKrvHUqFM:
Apple advert:
i.dailymail.co.uk/i/pix/2013/01/15/article-0-16F3902B000005DC-58_634x919.jpg

 

What Now

 

Travel Coach Weekend Thought:

Q. I am a student on work experience with a travel agency that is set to merge. What is the point in starting a career in travel when the future looks so bleak for me and the other members of staff?

Dorothy, Nottingham

A  Dear Dorothy,

There is no quick answer because despite all the changes in booking patterns in the trade, nobody really knows where our industry is heading. The speed of change is rapid and many of us find it hard to keep up with, let alone get ahead of the game. As a coach however it is my duty to focus on the positives, so here goes

 

Youth equals choice. Being a student means you can still select your career direction. If you develop I.T. skills, you will be in great demand because the industry uses technology a lot. Previously being a computer person meant being a background figure, but now and in the future, you have the chance to be much more centre stage.

A White Star passenger list cover from 1930

 

If you fancied front-desk work in a travel agency, why not use the same skills in a hotel or a conference centre? When I coach agency staff that looking to change career, I emphasise the great range of prospects in Hospitality. If you start at reception and become good at it, you can soon be on the route to management. The same applies to Food & Beverage and restaurant work. There are some really fantastic jobs in the Conference and Meetings side of the business and the support provided by organisations like ABPCO (https://www.abpco.org/) is way ahead of what has been available to retail travel.

Experience also equals choice. Your more experienced colleagues can take a similar view, because even if they may not have your exuberance and youth, they still have gravitas and know-how. Loads of people are achieving great success with the excellent satellite travel agencies (the term home-worker is being used less because many do not now work from home.) This way of working suits those who enjoy being their own boss, have an entrepreneurial spirit and are content with being alone for long stretches – it is not for everyone.

Travel agencies will not vanish completely. They will however become more specific in whom the serve and in what they offer. Your senior colleagues should focus on their individual skills and strengthen them. An example would be someone who is very good at selling a particular product such as cruises, or a destination such as Florida. They need to home in on what they are good at and become as indispensable as possible.

None of these ideas are guarantees of job tenure but it is important to remember that although there will be fewer jobs as a travel agent, the broader travel business will actually offer more prospects than ever before.  Opportunities are out there, but not as you knew them.

Photos:

http://titanicbelfast.com/Discover/Titanic-Stories/Secrets-of-ocean-liner-passenger-lists.aspx

thechronicleherald.ca/sites/default/files/u23/westinbellboy.JPG

Originally published in Travel Bulletin – What Now? Travel Coach 28 March 2007

©Renato Fantoni

 

Travel Coach Weekend Thought: Be visible not invisible

Dear Travel Coach,

I sell loads of holidays in our travel store and am a loyal worker but I don’t get any recognition. How do I improve my profile?

Penny – Blackpool

Dear Penny,

Get physical. An easy way of becoming noticed is to be aware of your body language and to use it deliberately. Therefore, if you happen to be making a cup of tea and someone strolls into the kitchen, don’t move aside but stand your ground, and then offer to make a cup for them too. This brings you right into the picture as strong yet thoughtful.

Set the mood. Every work place has its own mini-culture, its own way of doing things. If you can start affecting how other people feel, you will be noticed e.g. say “well done” quite loudly when somebody makes a big booking. Focus on good things and colleagues will begin to see you in a positive light. Invisible_Woman_Recruited

Suggest new ways. Once you have nudged the old culture-shake it up a bit by actually doing something differently e.g. sort the marketing emails by types of holiday previously taken instead of by post-code.

Volunteer and over-deliver. Ask for responsibilities and take on projects. Some people may think you are showing off, but by and large, they will appreciate that you are lightening their load and will soon start turning to you as a first resort when help is needed.

Get an image. Become known for recycling used toner cartridges or for saving stray cats. It doesn’t really matter what your cause is, so long as it enhances your personal brand and is inoffensive (unlike becoming involved in politics or a crusader for religion.)

Be a gentle rolling stone. If you are a career hunter, try to move on and up every three years. This shows the right blend of stability and ambition to make you appealing to potential new bosses.

Be good but be modest too. Whether in an interview or a casual conversation, try to strike the right balance when talking about your achievements. By all means describe what great things you have done but also emphasise when you have been assisted by somebody else. This shows you know about working in a team and that you are neither arrogant nor one who craves the limelight.sinatra

Pay attention to detail. If your client is about to drip coffee onto their lap, quickly hand them a tissue. If they show interest in an out of season destination – pull up a weather map. Do little things that show you remember people and are interested in their well being.

Carry out your promises. When you say to somebody “I’ll call you next week”, ensure you do it. If you offered to pass on a referral or some information do as you said you would to keep their attention.

All these things are designed to put you in a good light because they are all good things to do. They combine positive deeds with being seen to be doing them.

Invisible woman:

http://vignette1.wikia.nocookie.net/avengersalliance/images/f/f9/

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Sinatra: http://assets.nydailynews.com/polopoly_fs/1.2043064.1418401656!/

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Travel Coach Weekend Thought: Staying true while all around you changes

Dear Travel Coach

A large company has just swallowed up my small independent car hire firm. I am sure that with my experience I can move up the ladder but need some tips on being genuine and standing out from the crowd. Any ideas?

Michelle, Ipswich

Dear Michelle,

The overarching aim here is to be yourself and avoid becoming an anonymous cog in the machinery. Here are some strategies:

The past counts. Be proud of your small company background and let it shine through. Because you previously multi-tasked you are in a great position to empathise with a broader range of people in this new set up than the ones who only know the big company environment.

A quiet revolution. There will be a corporate way of doing stuff. (Pretend to) adopt it and then tweak it your way. The important thing is to abide by rules and policies but to give them a unique spin. Some people may think you’re showing off – they’re right, you want to be seen to be different but still ‘on board’.

Grafting

Do as I say… By keeping true to your word you will maintain respect. If for example you want your sales team to promote rentals of electric vehicles, drive around in a one yourself.

Be clear and visible. In a small outfit it is difficult to hide when things go wrong. Because the opposite can be the case in a big set-up (such as in governments) you will do well to take the blame when you’re at fault and helping sort it out whenever you’re not. People will see you as reliable dependable and trustworthy.

Embrace the big. This new environment can offer many fresh angles. Although some of them might be scary (such as taking a qualification for Continued Professional Development) push yourself to do them and enjoy the ride. Your enthusiasm will be noted and will work in your favour.

Split personas. Successful people have a knack of using different bits of their personality in different situations, being a leader with their teams one minute and then showing deference to their bosses the next. The great skill here is to maintain consistency. It’s a bit like being an actor except that you are always being ‘you’- just that it is the ‘you’ that has planned what you want to say and is able to react in the same style.

Un-hidden persuasion. Once you have worked out the genuine ‘You’ you need to work out how other people are buying into it. Listen out to reactions and watch people’s faces. Do they smile back? Do they always answer immediately and willingly when you say their name? These are all clues as to how well you are being perceived. Be prepared to adjust – but make sure you are always being true to yourself.Devil & Angel

 

 

 

 

 

 

 

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photos: 

John Hoppy Hopkins men and cog https://hoppyx.com/grafting/

Angel/Devil photo
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