Travel Coach Weekend Thought WANTED: Time to Create

Dear Travel Coach

Q. The good news is that my classic-car rental business, that I began during the recession, has done well. The difficulty is that as it has grown, I spend more time being the administrator and less time coming up with new ideas. Also, I get loads of emails requesting internships and money requests from needy charities. I believe in CSR but it’s all too much. How can I address these issues?

Sid, Northampton.

Dear Sid,

A.  It looks like you need a ‘right-hand person’. You will need an assistant that shares your passion and knows everything about the business. This will help in two ways. Firstly when you need to brainstorm and bounce thoughts around, it’s good to do it with someone who reflects your normal self, allowing you to play devil’s advocate. Secondly, you need a trusted person to be able to step in either when you take a well-earned break or if you get run down by the proverbial bus or more likely, a dose of the ‘flu. Invest time in selecting the right person and be prepared also to invest substantially in their wages. You are appointing a professional and not just someone to fill a gap.

Hertz advert

Once your ’emissary-on-earth’ is in place you can shut yourself away and get back to developing schemes, meeting creative talent (designers, web-builders, young tech experts etc). Your team will soon get used to arranging their own lunch breaks, sorting appointments and returning forgotten baby-seats and roof-racks without having to disturb you at all.

Forward non-urgent e-mails to a second, secret (known only to you) mail box that you can look through in your own time. It’s good to support students needing work advice and it’s important to consider the needs of various charities, but do these things on the way home or indeed at any time that you choose.

 

 

If these strategies are designed to show your team where their interaction with you halts, you need to do something that allows you to engage with them too. The best way to achieve this is to hold a weekly scheduled meeting. As always, it needs fixed start and finishing times and has to be structured. Although this may initially feel a little too ‘bossy’, a viable agenda is to allow your staff the chance to ask advice and opinion and for you to answer their queries and to agree their goals and strategies.

Ensure somebody takes notes of what has been agreed and make it clear that there ought to be no reason to revisit what has been said unless there are problems. Remember, the aim here is to empower each person to have total control over what they do, in order for you to be free to do what you want to do. These strategies are for everyone to benefit and that in turn will benefit your business. apple advert

Many artists, creatives and innovators find their idea gets swamped by their business admin – don’t let it happen to yours!

 

 

 

 

 

 

(originally featured in Travel Bulletin’s Travel Coach /Ask Renato-October 2009)

 

 

Photo credits:

Hertz: q=Vintage+cars&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjCjJPtnurTAhVnLMAKHdwNAYgQ_AUICigB&biw=1094&bih=487#tbm=isch&q=Vintage+car+rental+advert&imgrc=d5EyWNKrvHUqFM:
Apple advert:
i.dailymail.co.uk/i/pix/2013/01/15/article-0-16F3902B000005DC-58_634x919.jpg

 

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Travel Coach Weekend Thought: Staying true while all around you changes

Dear Travel Coach

A large company has just swallowed up my small independent car hire firm. I am sure that with my experience I can move up the ladder but need some tips on being genuine and standing out from the crowd. Any ideas?

Michelle, Ipswich

Dear Michelle,

The overarching aim here is to be yourself and avoid becoming an anonymous cog in the machinery. Here are some strategies:

The past counts. Be proud of your small company background and let it shine through. Because you previously multi-tasked you are in a great position to empathise with a broader range of people in this new set up than the ones who only know the big company environment.

A quiet revolution. There will be a corporate way of doing stuff. (Pretend to) adopt it and then tweak it your way. The important thing is to abide by rules and policies but to give them a unique spin. Some people may think you’re showing off – they’re right, you want to be seen to be different but still ‘on board’.

Grafting

Do as I say… By keeping true to your word you will maintain respect. If for example you want your sales team to promote rentals of electric vehicles, drive around in a one yourself.

Be clear and visible. In a small outfit it is difficult to hide when things go wrong. Because the opposite can be the case in a big set-up (such as in governments) you will do well to take the blame when you’re at fault and helping sort it out whenever you’re not. People will see you as reliable dependable and trustworthy.

Embrace the big. This new environment can offer many fresh angles. Although some of them might be scary (such as taking a qualification for Continued Professional Development) push yourself to do them and enjoy the ride. Your enthusiasm will be noted and will work in your favour.

Split personas. Successful people have a knack of using different bits of their personality in different situations, being a leader with their teams one minute and then showing deference to their bosses the next. The great skill here is to maintain consistency. It’s a bit like being an actor except that you are always being ‘you’- just that it is the ‘you’ that has planned what you want to say and is able to react in the same style.

Un-hidden persuasion. Once you have worked out the genuine ‘You’ you need to work out how other people are buying into it. Listen out to reactions and watch people’s faces. Do they smile back? Do they always answer immediately and willingly when you say their name? These are all clues as to how well you are being perceived. Be prepared to adjust – but make sure you are always being true to yourself.Devil & Angel

 

 

 

 

 

 

 

If the IP owners object to these pictures appearing here, please advise me and I shall take them, down. This is a non-commercial site.
photos: 

John Hoppy Hopkins men and cog https://hoppyx.com/grafting/

Angel/Devil photo
https://s-media-cache-ak0.pinimg.com/originals/3f/97/45/3f974504272a5f6ce48ed2ef95a83401.jpg

 

 

The Travel Coach Weekend Thought: Workplace bullying hurts us all.

I am a male car rental specialist working in a female only office. My male friends think that I’m lucky, but I disagree. Sometimes it feels like my co-workers gang up on me and make comments based on me being a man. I try to shrug it off and act like I’m not bothered thinking they will get bored but it only seems to make it worse. What tips do you have so that they appreciate I’m not willing to be the butt of their jokes?

George.

Dear George
This is tough to answer because I can only guess at how your colleagues gang-up and how they ridicule.

What is interesting about your question is that we are so used to hearing about harassment the other way around that our immediate reaction, as seen from your friends, is to ridicule the scenario. The fact is that your situation is as important as that of a female worker subjected to innuendo from men and you have every right to want this to be taken seriously. df3f9d4f94923d0a43ce96eaa23e0b7c

Unfortunately your mates typify what is wrong in so many places.

They listen to you talk about work, but are imagining your job as a fantasy sexual arena.

Ganging-up against the odd-one-out begins at school and sadly never really leaves us. It is a sick part of human nature. My first piece of advice therefore is to try not to take it too personally. If you were the only left-handed person in an office or you were the only red head you would still experience stupid and senseless prejudice.

Try to clarify in your own mind what your colleagues are doing that is really offensive. Write down examples and maintain a log. Sexual harassment can be tricky to define, so before you start reporting your colleagues be sure of your facts. Do they touch you or make frequent comments about their own or your sexual activities? Do they force you into doing “men’s” chores such as lifting heavy brochures more often than are prepared to do?

Divide and rule: lash_on_demand_091

Do they really act against you as one consolidated unit? Surely at least one of the women is worth talking to alone. Don’t fall into the trap of thinking they are all they same. I am sure that most of them are decent when apart from the group. Work on building a friendship with one person. It would be better with someone to whom you have no physical attraction (and vice-versa). You will then develop a professional relationship that is built on what you have in common. In time she will distance herself from the remarks of the others. Once the other people realise that you can be taken seriously, they will follow.

Overall I’d say this is a human rather than a gender issue and please don’t allow it to influence the way you think about women. The truth is that anyone can be horrible to anyone else and we should maintain awareness of this. hqdefault

As bad as it is for you, neither you or I (as men) have experienced the pressure of wearing certain types of shoe or ‘flattering’ clothes to work.  Women continue to treated worse than men and as a victim yourself you now have the awareness that avoids most men. Maybe you can use it to broader advantage.

 

 

 

 

Lady Gaga image: https://i.ytimg.com/vi/7Siugif5Wes/hqdefault.jpg

Ship Image: http://www.pulpinternational.com/images/postimg/lash_on_demand_09.jpg