Dear Travel Coach,
I sell loads of holidays in our travel store and am a loyal worker but I don’t get any recognition. How do I improve my profile?
Penny – Blackpool
Get physical. An easy way of becoming noticed is to be aware of your body language and to use it deliberately. Therefore, if you happen to be making a cup of tea and someone strolls into the kitchen, don’t move aside but stand your ground, and then offer to make a cup for them too. This brings you right into the picture as strong yet thoughtful.
Set the mood. Every work place has its own mini-culture, its own way of doing things. If you can start affecting how other people feel, you will be noticed e.g. say “well done” quite loudly when somebody makes a big booking. Focus on good things and colleagues will begin to see you in a positive light.
Suggest new ways. Once you have nudged the old culture-shake it up a bit by actually doing something differently e.g. sort the marketing emails by types of holiday previously taken instead of by post-code.
Volunteer and over-deliver. Ask for responsibilities and take on projects. Some people may think you are showing off, but by and large, they will appreciate that you are lightening their load and will soon start turning to you as a first resort when help is needed.
Get an image. Become known for recycling used toner cartridges or for saving stray cats. It doesn’t really matter what your cause is, so long as it enhances your personal brand and is inoffensive (unlike becoming involved in politics or a crusader for religion.)
Be a gentle rolling stone. If you are a career hunter, try to move on and up every three years. This shows the right blend of stability and ambition to make you appealing to potential new bosses.
Be good but be modest too. Whether in an interview or a casual conversation, try to strike the right balance when talking about your achievements. By all means describe what great things you have done but also emphasise when you have been assisted by somebody else. This shows you know about working in a team and that you are neither arrogant nor one who craves the limelight.
Pay attention to detail. If your client is about to drip coffee onto their lap, quickly hand them a tissue. If they show interest in an out of season destination – pull up a weather map. Do little things that show you remember people and are interested in their well being.
Carry out your promises. When you say to somebody “I’ll call you next week”, ensure you do it. If you offered to pass on a referral or some information do as you said you would to keep their attention.
All these things are designed to put you in a good light because they are all good things to do. They combine positive deeds with being seen to be doing them.